FAQs

Shipping

Orders ship from Sydney, Australia, using Australia Post. In-stock items are generally dispatched within 1–5 business days after payment is confirmed.
Delivery time is additional to dispatch time and varies by destination and shipping service. Business days exclude weekends and NSW public holidays.
Shipping is a flat rate of USD $25 per order. We ship within Australia and to international destinations available at checkout.
Tracking details are emailed after dispatch. For split shipments, you will receive tracking details for each parcel.
If your order confirmation has not arrived, check your spam or promotions folder before contacting hello@angelusveritas.com.

Pre-Orders

Pre-orders allow you to purchase a piece before it is ready to ship. They may take up to three months from the order date to dispatch. Check the estimated timeframe on the product page before purchasing.
If your order includes in-stock and pre-order pieces, in-stock pieces ship first. Pre-order pieces follow when ready, with no additional shipping charge.
If the expected dispatch timeframe changes, we will contact you with an update and explain the available options.

Order Changes & Cancellations

To request a change or cancellation, email hello@angelusveritas.com with your order number as soon as possible.
We will confirm what is possible based on the order’s progress. See our Purchase Options Cancellation Policy for details.
Your statutory cancellation and refund rights remain unaffected.

Returns & Exchanges

Eligible pieces can be returned for a change of mind when requested within 14 days of delivery. Jewellery must be unworn, unaltered and in its original condition, with its original packaging and accompanying items.
Pre-orders, personalised, engraved and individually customised pieces are excluded from voluntary change-of-mind returns and exchanges where this exclusion was disclosed before purchase. Statutory cancellation and consumer rights still apply.
Email hello@angelusveritas.com with your order number before sending a return. We will provide instructions and the correct return address.
Customers pay change-of-mind return postage. Original shipping charges are not refundable unless required by law.
Size and style exchanges are available for eligible pieces, subject to stock. Contact us to confirm availability and any applicable postage charges.
Approved change-of-mind refunds are issued to the original payment method within five business days after receipt and inspection. Your payment provider may require additional processing time. Statutory refunds are handled within applicable legal timeframes.
If your jewellery is faulty or you receive the wrong item, contact us with a description and photographs where possible. We will assess the issue and arrange an appropriate remedy. Reasonable return postage costs are covered where a fault or incorrect supply is confirmed.
The 14-day change-of-mind window does not limit your rights concerning faulty or incorrectly supplied goods. See our Returns & Refunds Policy for full details.

Materials & Sizing

Our collection includes 925 sterling silver, solid 18K gold and 18K gold vermeil. Each product page identifies the material and finish.
Solid 18K gold is a gold alloy throughout the piece. Gold vermeil has a thick and durable layer of gold over a sterling silver base.
Check the measurements and sizing information on the product page before ordering. For assistance, email hello@angelusveritas.com with the name of the piece you are considering.

Jewellery Care

Follow the care instructions supplied with your piece.
Avoid harsh chemicals and abrasive cleaning products.
Store pieces separately to minimise scratching.

Payments

Prices are displayed in USD unless another currency is expressly shown. Your payment provider may apply currency conversion or other account fees.
Payments are available through Shopify Payments, PayPal and Afterpay, subject to availability and eligibility. Available options appear at checkout.