Shipping policy

Dispatch and delivery

Orders ship from Sydney, Australia, using Australia Post.

In-stock pieces are generally dispatched within 1–5 business days after payment is confirmed. Business days exclude weekends and NSW public holidays.

Dispatch time is the time taken to prepare and hand over your order. It is separate from the carrier’s delivery time.

Delivery times vary according to destination and service. Contact hello@angelusveritas.com before ordering if you need an estimate for a particular destination or date. We do not guarantee delivery by a particular date unless expressly agreed.

Destinations and shipping charges

We ship internationally to destinations available at checkout, subject to carrier availability and applicable restrictions.

Shipping is charged at a flat rate of USD $25 per order. The total is displayed before payment.

Pre-orders

Pre-orders may take up to three months from the order date to dispatch. The relevant estimated dispatch timeframe is displayed on the product page before purchase. Please read this information carefully when placing your order.

If the expected dispatch timeframe changes, we will contact you with an update and explain the available options.

Your rights concerning delays, cancellations and refunds under applicable law remain unaffected.

Orders containing stock and pre-orders

In-stock pieces ship first, with pre-order pieces dispatched separately when ready.

The single USD $25 shipping charge covers these split shipments. There is no additional shipping charge for the later pre-order shipment.

Tracking

We send tracking details by email after dispatch. Tracking updates may take time to appear on the carrier’s system.

Import duties and taxes

For international orders, import duties, taxes and customs clearance fees are not included in the product price or shipping charge unless expressly stated at checkout.

Any applicable charges not collected at checkout are payable by the customer. These charges vary by destination and order value.

Customs processing may affect delivery times. For questions, contact hello@angelusveritas.com.

Nothing in this policy limits your rights under applicable consumer law.

Address changes

Check your delivery address before completing checkout. If you notice an error, contact us promptly.

We will try to update it before dispatch, but changes may not be possible once processing is underway. Any proposed redelivery charge will be explained before it is incurred.