Privacy policy

PRIVACY POLICY

Last updated: [DATE PUBLISHED]

OVERVIEW

Angelus Veritas, based in Sydney, Australia, operates this online store. This policy explains how we collect, use, disclose and protect personal information when you browse our website, purchase from us or contact us.

For privacy enquiries, contact hello@angelusveritas.com.

SECTION 1 — PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with our store.

Contact and order information

When you place an order, we collect information such as your name, email address, phone number, billing and delivery addresses, selected products and transaction details.

Customer support information

When you contact us, we collect the information you provide, including correspondence, order references and any photographs or other material submitted to help resolve your enquiry.

Device and browsing information

When you visit our website, Shopify, cookies and tracking technologies may collect information such as your IP address, browser and device details, referring pages, products viewed, cart activity and purchases.

Marketing preferences

We collect subscription and consent preferences when you sign up for marketing or make privacy choices through our store.

SECTION 2 — HOW WE COLLECT INFORMATION

We collect information directly from you when you complete checkout, submit an enquiry or subscribe to communications.

We also receive information through Shopify, payment providers, delivery providers and advertising technologies used on our website, including Meta Pixel.

Where required by applicable law, non-essential tracking is subject to your consent.

SECTION 3 — HOW WE USE INFORMATION

We use personal information to:

  • Process payments and fulfil orders.

  • Arrange delivery and provide tracking updates.

  • Respond to enquiries and manage returns or refunds.

  • Detect fraud and protect accounts, payments and website security.

  • Maintain business records and meet legal obligations.

  • Understand website performance and improve the shopping experience.

  • Measure advertising and provide personalised advertising where permitted.

  • Send marketing communications where you have subscribed or the law otherwise permits.

If information needed to process an order is not provided, we may be unable to complete the purchase or arrange delivery.

SECTION 4 — PAYMENTS

Payments are processed through Shopify Payments, PayPal or Afterpay, depending on the option selected and its availability.

These providers process payment credentials under their own privacy and security practices. We receive information needed to manage your transaction, such as payment status, transaction references and relevant billing information.

Using a payment service may involve that provider collecting and processing information independently under its own terms.

SECTION 5 — SHARING PERSONAL INFORMATION

We disclose relevant personal information to providers that help operate our store, including:

  • Shopify, for website hosting, checkout and store services.

  • Shopify Payments, PayPal and Afterpay, for payment processing.

  • Australia Post and delivery partners, for shipping and tracking.

  • Meta, through Meta Pixel, for advertising measurement and personalised advertising.

  • Professional advisers and service providers where needed for accounting, security, technical support or legal matters.

We may also disclose information where required or permitted by law, to respond to lawful requests or to establish, exercise or defend legal rights.

The information disclosed depends on the service being provided.

SECTION 6 — COOKIES AND SIMILAR TECHNOLOGIES

Cookies are small files stored on your device. Pixels and similar technologies can record interactions with website pages or advertisements.

Our store uses these technologies for purposes including:

Essential functions: maintaining shopping carts, enabling checkout and supporting security.

Analytics: understanding website activity and store performance.

Advertising: measuring campaigns and helping personalise advertisements.

Some cookies expire when a browsing session ends. Others remain until they expire or are deleted.

You can manage available choices through our cookie banner or store privacy controls. Browser settings also allow you to manage or delete cookies. Blocking essential cookies may affect checkout or other store functions.

Where consent is required, non-essential cookies and tracking technologies are used only with that consent.

SECTION 7 — META PIXEL AND PERSONALISED ADVERTISING

We use Meta Pixel to understand actions taken on our website after people interact with advertisements and to help deliver relevant advertising on Facebook and Instagram.

Depending on your settings and consent choices, information shared with Meta may include device identifiers, IP address, pages viewed and events such as product views, cart additions and purchases. Meta may associate this information with a Meta account.

You can manage advertising preferences through Meta’s account settings and available privacy controls on our store.

Declining advertising tracking does not prevent you from making a purchase. Changing advertising preferences does not necessarily stop advertisements; it may change how they are personalised.

SECTION 8 — MARKETING COMMUNICATIONS

Where you subscribe or the law otherwise permits, we may send emails about products, launches and offers.

You can unsubscribe using the link in a marketing email or by contacting hello@angelusveritas.com.

Unsubscribing from marketing does not prevent us from sending necessary order confirmations, delivery updates or responses to your enquiries.

SECTION 9 — LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis, we process personal information as necessary to:

  • Perform a contract with you, including fulfilling purchases.

  • Meet legal obligations.

  • Pursue legitimate interests, such as preventing fraud and improving our store, where those interests are not overridden by your rights.

  • Act on your consent, including for marketing or tracking where required.

Where processing relies on consent, you may withdraw it. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

SECTION 10 — INTERNATIONAL DATA PROCESSING

Our providers operate internationally. Your information may be stored or processed outside Australia, including in Canada and the United States through Shopify and in other countries where payment, advertising and delivery providers operate.

The locations involved depend on the provider and service used.

Where applicable law requires safeguards for international transfers, those safeguards may include recognised adequacy decisions or approved contractual protections. Contact us for further information about transfers relevant to your information.

SECTION 11 — RETENTION AND SECURITY

We retain personal information for as long as reasonably needed for the purposes described in this policy.

Relevant factors include fulfilling orders, handling returns and disputes, maintaining financial records and meeting legal obligations. Information may need to be retained after an order is completed or an account is closed.

We take reasonable steps to protect information against misuse, loss and unauthorised access or disclosure. No website, transmission method or storage system can be guaranteed completely secure.

SECTION 12 — YOUR PRIVACY RIGHTS

Depending on your location and the law that applies, you may have rights to:

  • Access information held about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of information.

  • Obtain a portable copy of certain information.

  • Object to or restrict certain processing.

  • Withdraw consent.

  • Opt out of certain advertising-related disclosures or uses.

These rights may be subject to exceptions, including where information must be retained for legal obligations.

To make a request, email hello@angelusveritas.com. We may need to verify your identity and, where relevant, the authority of a person acting on your behalf.

We aim to acknowledge requests within five business days and provide a substantive response within 30 days, subject to applicable legal deadlines.

We will not unlawfully discriminate against you for exercising privacy rights.

SECTION 13 — REGIONAL PRIVACY CHOICES

European Economic Area and United Kingdom

Where applicable data protection law covers our processing, you may exercise the relevant rights described above and complain to your local data protection authority.

United States

Where applicable state privacy law provides rights concerning the sale or sharing of information or targeted advertising, you may exercise them through available store privacy controls or by contacting us.

Advertising-related disclosures can fall within legal definitions of “sale” or “sharing” even where no money is exchanged for the information. The applicable treatment depends on the law and processing involved.

SECTION 14 — CHILDREN’S INFORMATION

If you are a parent or guardian concerned that a child has provided personal information to us, contact hello@angelusveritas.com.

We will assess the concern and take appropriate action under applicable law, including deletion where required.

SECTION 15 — THIRD-PARTY PRIVACY POLICIES

Our providers explain their own information-handling practices in their privacy policies:

Our website may also link to external sites. Review their privacy information before providing personal information to them.

SECTION 16 — COMPLAINTS

If you have concerns about our handling of personal information, email hello@angelusveritas.com with details of your concern.

We will investigate and respond within applicable legal timeframes. Where available, you may also complain to the Office of the Australian Information Commissioner or the relevant privacy regulator in your jurisdiction.

SECTION 17 — CHANGES TO THIS POLICY

We may update this policy to reflect changes in our practices, services or legal requirements.

The current version will be published on this page with an updated date. Where required by law, we will provide additional notice or obtain consent before relevant changes take effect.

SECTION 18 — CONTACT INFORMATION

Angelus Veritas
Sydney, Australia
hello@angelusveritas.com