Refund policy

RETURNS & EXCHANGES

1. Return Eligibility

For change-of-mind returns, jewellery must be unworn, unaltered and in its original condition, with its original packaging and accompanying items.

Please provide your order number or another proof of purchase.

These conditions apply to voluntary change-of-mind returns. They do not restrict your rights concerning faulty, damaged or incorrectly supplied goods.

2. Return Window

This window does not limit claims under applicable consumer law.

3. How to Request a Return

Email hello@angelusveritas.com with your order number and details of your request.

We will provide return instructions and the correct return address. Please contact us before sending anything back.

For change-of-mind returns, customers are responsible for return postage. We recommend using tracked shipping and retaining your postage receipt.

Original shipping charges are not refundable for change-of-mind returns unless required by law.

4. Exchanges

Size and style exchanges are available subject to stock and the same eligibility requirements as change-of-mind returns.

5. Pre-orders, Personalised and Custom Pieces

Pre-orders, personalised, engraved and individually customised pieces are excluded from our voluntary change-of-mind returns and exchanges. This exclusion will be disclosed on the relevant product page before purchase.

This does not affect your rights concerning faulty, damaged or incorrectly supplied goods, statutory cancellation rights, or remedies for delayed or unfulfilled orders.

For cancellation requests before dispatch, refer to our Purchase Options Cancellation Policy or email hello@angelusveritas.com.

6. Refund Processing

Once we receive and inspect an eligible change-of-mind return, we will notify you of the outcome.

Approved refunds are issued to the original payment method within five business days after receipt and inspection. Your bank or payment provider may require additional processing time.

Refunds required under consumer law will be handled within the applicable legal timeframe.

FAULTY, DAMAGED OR INCORRECT ITEMS

1. Reporting an Issue

If your jewellery arrives damaged, is incorrect or develops a fault, email hello@angelusveritas.com with your order number, a description of the issue and photographs where possible.

We may need to assess the item before determining the appropriate remedy.

2. Return Costs

Where a fault or incorrect supply is confirmed, we will cover reasonable return postage costs.

Original packaging is not required for a consumer guarantee claim.

3. Your Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage.

For a minor problem, we may provide a free repair within a reasonable time. Further remedies may apply if the problem is not resolved appropriately.

Nothing in this policy limits mandatory rights under the law applicable to your purchase.

SHIPPING & ADDRESS ISSUES

1. Delayed, Missing or Damaged Deliveries

If your parcel is delayed, missing or arrives damaged, contact hello@angelusveritas.com.

We will investigate with the carrier and arrange an appropriate resolution. Your statutory rights remain unaffected after dispatch.

2. Incorrect Addresses

Please check your delivery address before placing an order. If you notice an error, contact us promptly.

We will try to update the address before dispatch, but changes may not be possible once processing is underway.

If a parcel is returned because the address you supplied was incorrect or incomplete, we will contact you to discuss redelivery or a refund, as applicable. Any proposed additional postage charge or deduction will be explained before proceeding and must comply with applicable law.